Understanding Real Workflows
When products struggle with adoption, the issue is rarely a lack of effort or intent. More often, it’s a mismatch between how teams expect work to happen and how work actually happens across people, tools, and constraints.
I help teams connect data, workflows, and real conversations so decisions are grounded in reality rather than assumptions.
How workflow assumptions break adoption
When Assumptions Didn’t Match Reality
This project explored a breakdown between how a product assumed work would happen and how work was actually carried out in the field. By identifying and correcting that mismatch, the team was able to support real world workflows and make more confident decisions about what to change and what not to build.
AI in Practice, Not Theory
This project focused on understanding why an AI powered tool was not being adopted by teachers, despite interest in its underlying value. I was brought in as a consultant to identify where the product conflicted with existing classroom workflows. The tool required multiple inputs across time, which caused teachers to lose context or revert to familiar practices before they could engage. The work centered on diagnosing these workflow gaps and proposing alternative approaches that better aligned with how teachers planned, taught, and made decisions throughout the day.